Telephone English book + audio-cd

Telephone English trains students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.Key Features:
Equips Business English students with the skills necessary for making a succesful phone call, such as sounding friendly and polite, making small talk and the importance of register
Focuses on the conventions of making phone calls in the English-speaking world and teaches students how to build succesful relationships on the phone
The Student's Book contains an Audio CD so all exercises can be used by independent students as well as in class
Contains a Phrase Bank organised into functional areas which provides students with a quick, practical reference to support them in their phone calls
Review lessons at the end of each section systemise and extend the target language
  Free Resources:Free downloadable worksheets written especially for the course available online